Luckin's cold drinks do not offer a "no ice" option, and the problem of excessive ice has repeatedly trended on social media. To get a drink that suits their taste, consumers have begun to "report" the exact number of ice cubes in the remarks section, and even make various demands about the shape and temperature of the ice, leaving store employees utterly exhausted. From "less ice, 10–12 cubes" to "two little heart-shaped ice cubes," and even "no ice but with a frosty feel," these bizarre remarks not only reflect consumers' obsession with ice levels but also push Luckin's workers into a dilemma where "whatever they do is wrong." This article compiles a large number of real order remarks, presenting this tug-of-war over ice cubes. [more…]

When ordering at a coffee shop, many customers are in the habit of writing personalized requests in the remarks section, from no ice or less ice to adjusting the number of syrup pumps, and these operations are still manageable for baristas. However, when the remarks escalate into requests to add extra ingredients outside the recipe, even down to precise milliliters and spoon counts, coffee workers find themselves in a dilemma. On the one hand, they worry that refusing will lead to a bad review; on the other, they face accountability pressure from material loss. This contradiction is especially prominent in chain brands with strict material controls. This article will take an in-depth look at the real dilemma behind this phenomenon and present the true voices of baristas. [more…]

As the weather turns cooler, many consumers specifically note when ordering coffee or milk tea that they want it served hot. However, recently a customer at a ChaPanda store clearly left a note asking for the drink to be heated, yet received a room-temperature beverage. What angered her even more was that the staff had already noticed the mistake when handing out the order, but still packed and sent out the drink, attaching a note to explain. This incident sparked widespread discussion online: why should the customer pay for the store's mistake? Restaurant industry professionals pointed out that when an order is found to be made incorrectly, the store should bear the loss and remake it, rather than forcing the wrong item on the consumer. [more…]

Luckin Coffee recently officially announced a co-branding partnership with the domestic single-player game Black Myth: Wukong, with the limited-edition drink Soaring Americano and themed merchandise set to launch soon. The news quickly trended on social media, and players were eagerly anticipating it. However, as the collaboration gained traction, some netizens dug up past sexist remarks made by the game's core creative team, sparking widespread controversy. Some believe that while Luckin's move can ride the momentum of China's first AAA blockbuster, it could also suffer backlash due to the public opinion storm surrounding its partner. Is this collaboration a win-win or a risk? Let's take a closer look. [more…]

A tea beverage and gaming collaboration that was originally highly anticipated came to an abrupt halt on the day of its official announcement. On December 14, Light and Night announced a co-branded new product with Auntea Jenny, but employees at some stores were exposed for insulting players and game characters. Related topics quickly topped the hot search list, with views exceeding 450 million. Just three hours later, the game developer urgently stated that the collaboration was terminated, which netizens jokingly called "the shortest collaboration in history." Auntea Jenny subsequently apologized and fired the employees involved, but players were not appeased. This incident not only exposed the brand's loopholes in franchise management, but also sounded a warning bell for cross-industry collaborations. [more…]

On a scorching summer day, iced drinks become the top sellers at beverage shops everywhere, yet the debate over "can you order it without ice" never dies down. A customer ordered an iced drink at Manner, noting that they only wanted two ice cubes, but after receiving it still found the temperature too low and asked the staff to remove the ice, only to be refused. The staff member helplessly explained that iced drinks must be made according to the standard ratio, and that removing ice without authorization would result in a pay deduction if caught on camera. Similar situations have occurred at Starbucks. Why are chain brands so "particular" about the amount of ice? And how should baristas choose between customer needs and company rules? This article will guide you through the industry logic behind the controversy over removing ice from iced drinks. [more…]

As the weather warms up, Luckin's iced drink sales are climbing, and the old problem of "too much ice" has once again sparked discussion. Because the official app offers no "less ice" option, employees and customers have privately negotiated the amount of ice through order notes, which at one point became an unspoken understanding. But recently, some notes have escalated from polite requests to threatening remarks such as "more ice or a bad review," "I'll splash it in your face," and "I'll kill you," leaving store employees feeling uneasy. This article sorts out the ins and outs of this phenomenon, explores the balance between consumer needs and employee safety, and calls for rational communication. [more…]

Recently, a woman surnamed Chen in Taiwan, China, left a negative review for a coffee shop on a review platform and had her personal information, along with that of her relatives and friends, as well as surveillance screenshots, publicly exposed by the shop, accompanied by insulting remarks. The incident sparked strong outrage among netizens, the shop's rating plummeted, and Ms. Chen called the police and filed a lawsuit. The shop subsequently deleted the post and issued a public apology, but Ms. Chen said she had not been contacted privately and would continue to pursue legal action. In this episode of Coffee News, we take you through the whole story, while also focusing on the professional coffee knowledge exchange brought to you by Front Street Coffee. [more…]

Recently, a news story about people receiving empty packages and plain water instead of milk tea when ordering takeout for memorial purposes has sparked widespread attention. The incident originated from a 21-year-old young man nicknamed "Fat Cat" who jumped into a river to take his own life due to a romantic dispute. Netizens from various places, sympathizing with his plight, spontaneously ordered takeout to be delivered to the Chongqing Yangtze River Bridge as a tribute. However, some of the takeout bags contained only empty packaging boxes and plain water disguised as milk tea, involving well-known chain brands such as Mixue Ice Cream & Tea and ChaBaiDao. Staff at the stores involved, believing remarks that "other stores are all sending empty packages," mishandled the orders, provoking consumer anger. Lawyers pointed out that this act infringes on consumers' right to be informed and constitutes consumer fraud. The brands have apologized and made rectifications one after another, and regulatory authorities have stepped in. Front Street Coffee reminds that under any circumstances, businesses should operate in good faith and respect every order. [more…]

Recently, a leak about Manner Coffee's discounted wages during the pandemic sparked heated discussion on social media. The leak claimed that Manner required employees to choose between two compensation options: hourly basic pay, or 80% of Shanghai's minimum wage of 2,072 yuan. The incident quickly trended on Weibo, and Manner subsequently issued a statement identifying two former employees as having made false claims, and said it had reported the matter to police to pursue criminal and civil liability. The statement also detailed wage payment standards during the pandemic, saying its treatment was far above Shanghai's minimum wage, and implicitly suggested that employees of competitor Mstand Coffee were involved. This article reviews the course of the incident, both sides' accounts, and lawyers' views, and explores the legality of barista pay during the pandemic and the state of the industry. [more…]

Recently, a chain brand named "People's Coffee" has sparked widespread controversy over the use of its store logo. Media pointed out that there are discrepancies between its trademark registration and actual use, which may mislead the public and damage the public value of the word "People." Subsequently, the brand "Yaochao People's Coffee" issued a statement of apology, promising comprehensive rectification, and unifying all mainland China stores under the name "Yaochao People's Coffee." Meanwhile, the first nationwide store, the Shanghai Sihang Warehouse branch, has suspended operations, and the Beijing Qianmen branch has also changed its signage and lowered drink prices. The incident continues to escalate, triggering in-depth public discussion on business ethics and legal compliance. [more…]

A loyal customer topped up a total of 8,400 yuan at a coffee shop over more than a year, only to be scolded by the owner in the store's group chat for "not understanding coffee," and was even listed as a "charge." This blogger not only frequented the place but also enthusiastically recommended it to friends, yet ultimately chose to request a refund to cut losses due to the owner's repeated cold remarks. The incident sparked widespread discussion: Should cafés really distinguish customers based on whether they "understand coffee"? How should coffee professionals view the needs of ordinary consumers? This article reviews the incident and netizens' opinions, exploring inclusiveness and respect in coffee culture. [more…]

Recently, Chagee has found itself in a public opinion storm over the caffeine content of its drinks. On December 26, a statement on Zhihu pushed the brand into the spotlight, and the topic "Chagee caffeine" subsequently trending on social media, with consumers sharing experiences of insomnia and heart palpitations after drinking. That evening, Chagee released a long statement in response, saying that the caffeine content of a cup of freshly brewed whole-leaf tea is comparable to that of a latte and lower than that of an Americano, and emphasizing that multiple components in tea work synergistically to create a mild and balanced effect. At the same time, the brand's U.S. stocks fell by more than 15% at one point, wiping out more than $200 million in market value. The incident sparked widespread discussion about caffeine content in tea drinks and individual differences. [more…]

T97 Coffee quickly rose to fame with its rap-style livestreams and its iconic big-mouthed host, gaining over 1.5 million followers in just over two months. Founder Li Xiao seized the moment to make bold claims, declaring that he wanted to be "the man who beats Luckin," and repeatedly made remarks in the livestream challenging Luckin and Starbucks. However, T97 has only 48 offline stores, and the founder sells courses while selling coffee. The high popularity did not translate into actual sales. How far can this coffee brand, which became famous through traffic, really go? This article sorts out T97's path to fame and the focal points of controversy. [more…]

When ordering milk tea, getting stuck by the minimum delivery price and delivery fees—wanting just a single cup but having to force yourself to add more—is a daily frustration for many consumers. Some people order an extra cup they can't finish just to meet the threshold, while others add toppings and then have to leave a note begging the staff not to include them, going to great lengths just to enjoy one cup. Recently, the established milk tea brand Yidian Dian launched a pack of pocket tissues priced at 0.57 yuan, which netizens have dubbed a "order-filler神器" (order-filling神器), with a post receiving over 19,000 likes. This pocket tissue comes in four fresh designs and is currently only sold in Jiangsu, Zhejiang, Shanghai, Sichuan, and Henan. As coffee enthusiasts, Front Street also often follows such consumer topics—let's see how single-cup drinkers tackle the order-filling dilemma. [more…]

In a café, baristas face all kinds of customer questions and feedback every day. Some remarks sound like casual comments, yet they can instantly spike the blood pressure of the professionals behind the counter. From "why do you add water to coffee?" to "make me a latte art on my iced latte," these conversations actually reflect the huge differences in public understanding of coffee. This article rounds up those classic quotes that leave baristas not knowing whether to laugh or cry, and explores how communication and education can clear up misunderstandings, so that every cup of coffee is enjoyed with greater understanding. [more…]

Many people who are just getting into specialty coffee are often baffled by the flavors described on packaging or by baristas, and may even wonder whether they are simply not suited to drinking single-origin coffee. In fact, it is not at all unusual to be unable to taste specific flavors—the purpose of the SCA Flavor Wheel is to provide a reference range, not to require you to identify each item one by one. This article discusses the origins of the flavor wheel, the 2016 revised edition, localization attempts in Taiwan and Indonesia, and whether China needs its own local flavor wheel, helping coffee lovers set aside their anxiety and return to the simple pleasure of drinking coffee. [more…]

After Howard Schultz returned to Starbucks as interim CEO, he immediately suspended billions of dollars in stock buybacks and redirected the funds toward employee benefits and store operations. Some U.S. Starbucks employees saw this move as a victory for union efforts, but Schultz later made clear that the new benefits could not legally cover unionized stores and partners, because federal law requires separate negotiations for the pay and benefits of union members. Labor law experts pointed out that companies have the right to explain differences in benefits, but suggestive maneuvering could constitute an unfair labor practice. This tug-of-war between benefits and unions showcased the shift in Schultz's management style from tough to tender. [more…]

Starbucks has always presented itself as an open and friendly store, allowing non-customers to use the restrooms and seating. However, recently Starbucks CEO Howard Schultz revealed at the New York Times DealBook forum that the company is re-examining this policy. Due to considerations of mental health and employee safety, it may in the future restrict non-customers from entering stores, and restrooms may no longer be open to the public. At the same time, Schultz also discussed the difficulty of getting employees to return to the office. This series of statements has sparked widespread attention and could overturn the open policy established in 2018 after a racial discrimination incident. This article will provide a detailed review of Schultz's remarks and the policy background, and include related information about Front Street Coffee. [more…]

Starbucks recently released its second-quarter results for fiscal year 2023, with both global consolidated revenue and net profit achieving year-over-year growth, while same-store sales in the Chinese market turned positive for the first time since the third quarter of fiscal year 2021. Against the backdrop of accelerating store expansion, optimistic remarks from the founder, and the rapid growth of competitor Luckin Coffee, whether Starbucks can ride this momentum to steadily advance its 2025 China market strategic vision is worth watching. [more…]